Delivery and Order Tracking

DELIVERY CHARGES
Standard Delivery costs £6.99 per UK mainland address irrespective of the number of gifts you order. Provided you order by 3pm we can deliver the following day, Sundays excepted.

Please note that the earliest orders received over the weekend can be despatched is on the Monday following for a Tuesday delivery.

Saturday Delivery costs £18.99. This charge applies per UK mainland address irrespective of the number of gifts you order.

GIFT CARDS
You can add a gift card with your message free of charge with every gift you order.

ORDER TRACKING
You can track all orders online. Once your order is despatched you will receive an email from us giving you the identity code of the consignment. To track your order, simply copy and paste this identity code into the DHL tracking page, http://track.dhl.co.uk/tracking. Go to the 'Domestic Express page' and enter your indentity code.

NON-UK DELIVERIES
We do not offer deliveries to non-UK addresses on the website but are happy to quote these on request. Please contact us for details.

POSTCODES
Our delivery system relies on postcodes so please ensure these are provided and are accurate.

DELIVERY TERMS
Our delivery service requires that the carrier obtain a signature at the address or at a neighbour's, should you specify this when you complete your delivery instructions in the checkout. If you ask for the consignment to be left with a neighbour, the driver will ensure a card is left at the recipient's address letting them know where their parcel is.

Please note that no consignments will be left without a signature, so you cannot request that anything be left in 'a safe place'

For Home Deliveries, delivery is attempted up to 3 times, with a card left on each occasion the driver is unable to complete the delivery by securing a signature. After the third attempt, the consignment will be returned to us.

For Business Deliveries, delivery is attempted once only since there is invariably someone on the premises to sign for the consignment.

If deliveries are not completed and the consignments are returned to us, we will notify you and can arrange redelivery. However, redelivery is chargeable at the standard rate of £12.99, as it has to include the cost of bringing the consignment back to us from the original failed delivery.

If you have any queries at all in respect of delivery please just call us on 01606 831313.