Delivery and Order Tracking

DELIVERY CHARGES

Standard Delivery costs £6.99 per UK mainland address irrespective of the number of gifts you order and this is for a Mon-Friday delivery. You must order by 3pm for delivery the next working day; orders received after 3pm will be despatched on the following day.

Please note that the earliest orders received over the weekend can be despatched is on the Monday following for a Tuesday delivery.

Saturday Delivery costs £18.99. This charge applies per UK mainland address irrespective of the number of gifts you order.


GIFT CARDS

You can add a gift card with your message free of charge with every gift you order.


ORDER TRACKING

You can track all orders online. Once your order is despatched you will receive an email from us giving you the identity code of the consignment. To track your order, simply copy and paste this identity code into the DHL tracking page, http://track.dhl.co.uk/tracking. Go to the 'Domestic Express page' and enter your indentity code.


NON-UK DELIVERIES

We do not offer deliveries to non-UK addresses on the website but are happy to quote these on request. Please contact us for details.


POSTCODES

Our delivery system relies on postcodes so please ensure these are provided and are accurate.


DELIVERY TERMS

Our delivery service requires that the carrier obtain a signature at the address specified. If nobody is in and a neighbour is prepared to sign for it, the gift may be left there and a card will be posted at the recipient's address to let them know which neighbour has consented to look after the gift.

Please note that no consignments will be left without a signature, so you cannot request that anything be left in 'a safe place'.

For Home Deliveries, delivery is attempted up to 3 times, with a card left on each occasion the driver is unable to complete the delivery by securing a signature. After the third attempt, the consignment will be returned to us.

For Business Deliveries, delivery is attempted once only since there is invariably someone on the premises to sign for the consignment.

If deliveries are not completed and the consignments are returned to us, we will notify you and can arrange redelivery. However, redelivery is chargeable at the standard rate of £12.99, as it has to include the cost of bringing the consignment back to us from the original failed delivery.

If you have any queries at all in respect of delivery please just call us on 01606 831313.